Sample Snagging Survey Report, Gatley

Customer Case Study & Sample Snagging Survey Report, Gatley, Greater Manchester

The challenge

The client rang on Tuesday, due to take possession of his new home on the Friday of the same week. He needed a snagging survey done quickly and thoroughly to find any defects in the new build property before Friday’s exchange of contacts, when the agreement to buy the property would become legally binding.

The solution

Lively Professional Services quickly stepped into action and arranged for a snagging survey to be carried out on the Thursday.
Photographs of all defects were taken along with a description of the location and which trade would be assigned to fix the issue. In total 142 defects were identified. The client was provided with a detailed printed and electronic report.
Having the detailed reports before Friday’s deadline meant that the client’s solicitor could include the list of defects as part of the exchange of contracts.

The results

The builder took full responsibility for the defects and agreed to rectify them as soon as possible, saving our client from having to foot the cost of these repairs in the future. The client was very pleased with the results and left us some fantastic feedback.

“Excellent service and thorough, high-quality reporting. Highly recommended! We needed a snagging report as soon as possible and for the review and reporting to take place within a day. After considering a number of different options, we found out about Lively Professional Services via Google. From the phone call to the delivery of the report, Ian has been fantastic.

Ian listened to our request and offered us an honest and realistic option of how to proceed. He met us on time and was extremely professional. We walked through the property and he explained where he would focus and how he would carry out the assessment.

He agreed to deliver the report by the end of the day. He sent us the electronic version of the report at 14:30 on the same day as well as two printed copies of the report by post. He is extremely reliable. If he had failed to meet the deadline, our chain could have collapsed. The report was extremely thorough and clear, and the issues were accepted by the developer.

Overall, we highly recommend Ian and Lively Professional Services. We are extremely happy with the reliability, professionalism and high-quality service that we received.”

Mr N Jones, Gatley, Greater Manchester