Once homebuyers have had a snagging survey completed on their new home, a question they frequently ask is, “What should I do once I receive my snagging survey results?” To answer this common question, we have created a step-by-step guide on what to do after you get your snagging survey results.
Check out some of the snags we have found on our YouTube channel.
What to do after your snagging survey has been completed
Step 1: Read the survey
At Lively Professional Services we send your snagging survey results electronically and by post within 48 hours, to ensure you can quickly rectify any problems with your new home builder.
The first step is to thoroughly read through the list of snagging defects and study the images provided in your survey results. If you have any questions, call your snagging surveyor to discuss the results and they will be able to clarify anything you are unsure of.
Step 2: Send your snagging survey results to your home builder
Once you have read and understood your snagging survey report, you should send this on to your home builder to notify them of the defects that have been identified. Once they have received the survey results, your home builder’s customer care team should be in touch within 48 hours* to arrange a visit to inspect the property and discuss the survey.
If you would prefer a professional to discuss the snagging survey results with your home builder, we will, with your permission, speak to them on your behalf.
*This depends on the customer care procedures of the particular company.
Step 3: Speak to your home builder and have the defects rectified
Following a visit from your home builder and a discussion about the survey, you should have agreed a clear way forward, with an understanding of what snagging defects your home builder will rectify and when. If there are any that they will not agree to rectify, find out the reason for this.
We will discuss later in the post about what to do if you consider your home builder to be behaving in an unreasonable manner.
Step 4: Book a re-inspection
Once work to rectify the snagging defects is completed. It is a good idea to book a re-inspection of the work to ensure it is of a satisfactory standard.
Lively Professional Services is available to give advice and guidance at any point. We are here to help and you are never alone in this process. If you have any questions, call us on 01524 259 053 or email: ian@livelyprofessionalservices.co.uk
What if my home builder refuses to rectify the snagging defects?
If you have any reservations, or feel your builder is being unreasonable in their response by refusing to rectify some or all of the defects identified in your snagging survey report, contact your snagging surveyor and they will advise you on the next course of action.
If the home builder continues to refuse to rectify an issue, the only recourse you have is to make a claim with your warranty provider. You willl need to make the claim and the service you receive will depend on your provider. You should be aware that there will be a cost to activate the process of making a claim which will need to be paid by you, rather than your builder. Having a professional snagging report will strengthen your claim as the results will clearly identify the defects with time stamped photos.
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